Managing LSP performance

Customer Case Study

Using e2log, a D2C e-commerce company drove a 40% improvement in LSP performance, and was able to replace their lowest-performing LSPs.

Lack of reliable performance analytics made logistics optimization impossible

The challenge

Our customer, a direct-to-consumer e-commerce company, was using  over 10 different LSPs to manage its global logistics operations, but had no tools or reliable data to understand and manage LSP performance.

Consequently, company perception of LSP performance was very subjective. At quarterly business reviews, LSPs presented their own data which always painted a pretty picture, but the company’s operations  teams were constantly complaining about the poor quality and inconsistent execution of some logistics services.

Unifying LSPs on a single platform empowered everyone to make data-driven decisions

Our solution

Nearly a dozen LSPs – representing various degrees of technical capability – were onboarded onto the e2log platform.

From logistics request creation to shipment execution, from change orders to freight auditing: all aspects of LSP activity were unified on e2log.

e2log’s analytics dashboards brought data together from dozens of sources, helping stakeholders visualize LSP performance, resulting in faster, more confident, and more informed decision-making.

Real-time LSP performance data drove profound improvements in performance.

The Result

With the end-to-end logistics process now managed via e2log, comprehensive data for every action taken – or not taken – by LSPs was captured and visualized on a real-time basis.

LSP performance vs. pre-defined metrics, as well as the data enabling the Logistics team to compare performance across LPSs also led to quarterly business reviews being conducted using e2log dashboards, developed both for the Transport and Logistics desk as well as individually for each LSP.

This focus on real data led to an improvement in LSP performance of ~40% – and some LSPs being replaced due to poor performance or reliability.

More real-world results


Outcomes: Chemical Distribution


cost reduction

We helped deploy change orders for better transparency and control over detention, demurrage and other accessorial costs, resulting in significantly reduced costs for a global company.

Outcomes: Automotive


of invoices eliminated

By using e2log’s digital freight audits, a leading car manufacturer eliminated the need to manual review and approve of thousands of freight invoices.

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From the start, we’ve sought to change the world for the better by solving some of the most challenging problems in global logistics. Discover our point of view.

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