Tracking shipments across many LSPs
Customer Case Study
Logistics partners' varying degrees of technical sophistication were contributing to a massive - and heavily manual - workload for the Logistics team
Our customer was using 9 LSPs to manage its logistics operation:
- 7 LSPs had their own tracking systems with varying degrees of quality
- 2 LSPs had no tracking system at all, providing tracking updates via email
The Logistics team was therefore manually collating data from 7 different LSP portals and uploading tracking data into an excel spread sheet.
Given the high-touch nature of this process, shipments could only be tracked by Invoice/Packing List number and not by PO.
Tracking statuses received via email were also being manually keyed into this same spread sheet, which was then being circulated via email daily to various stake holders within the customer’s organization.
Dramatic efficiency gains freed the Logistics team to focus on strategic projects - and not just solving problems
Within weeks, shipment tracking for all 9 LSPs became available on a single platform, forever ending the manual collation and distribution of daily shipment tracking statuses that mired the team in tactical problem-solving and busywork.
Tracking became available at a PO/line-item level for 100% of the orders and internal stakeholders – who often required quick access to shipment and order tracking information – could search the e2log platform on a self-service basis.
The efficiency and productivity of the Transport and Logistics desk improved by ~60% over pre-e2log benchmarks, and resources were re-assigned to more strategic and forward-facing exercises.
More real-world results
Outcomes: Heavy Engineering
increase in process efficiency
Through rapid deployment of logistics request automation and a flexible shipment builder, we helped a heavy engineering company operating on six continents improve dramatically the efficiency of their logistics operations.
Outcomes: Oil and Gas
We helped a global leader in oil & gas streamline their logistics ecosystem by bringing 5 regional Control Towers supporting ~90 countries worldwide onto a single orchestration platform
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