Tracking shipments across many LSPs

Customer Case Study

Logistics partners' varying degrees of technical sophistication were contributing to a massive - and heavily manual - workload for the Logistics team

The Challenge

Our customer was using 9 LSPs to manage its logistics operation:

  • 7 LSPs had their own tracking systems with varying degrees of quality
  • 2 LSPs had no tracking system at all, providing tracking updates via email

The Logistics team was therefore manually collating data from 7 different LSP portals and uploading tracking data into an excel spread sheet.

Given the high-touch nature of this process, shipments could only be tracked by Invoice/Packing List number and not by PO.

Tracking statuses received via email were also being manually keyed into this same spread sheet, which was then being circulated via email daily to various stake holders within the customer’s organization.

Integration and unification empowered the entire ecosystem

Our solution

1

The shipper’s ERP system was integrated with e2log, and PO information was digitally twinned.

2

Diagrammatic icon that represents the unity of complex operations

Integrated data, combined with e2log’s collaboration tools, enabled all 9 LSPs to operate fully off the e2log platform, eliminating a tremendous amount of manual work.

3

Shipment tracking became fully unified for the first time, with milestones ingested via an integration with the LSPs – or LSPs using intuitive shipment tracking update features in e2log.

Dramatic efficiency gains freed the Logistics team to focus on strategic projects - and not just solving problems

The Result

Within weeks, shipment tracking for all 9 LSPs became available on a single platform, forever ending the manual collation and distribution of daily shipment tracking statuses that mired the team in tactical problem-solving and busywork.

Tracking became available at a PO/line-item level for 100% of the orders and internal stakeholders – who often required quick access to shipment and order tracking information – could search the e2log platform on a self-service basis.

The efficiency and productivity of the Transport and Logistics desk improved by ~60% over pre-e2log benchmarks, and resources were re-assigned to more strategic and forward-facing exercises.

More real-world results

Outcomes

Outcomes: Heavy Engineering

70%

increase in process efficiency

Through rapid deployment of logistics request automation and a flexible shipment builder, we helped a heavy engineering company operating on six continents improve dramatically the efficiency of their logistics operations.

Outcomes: Oil and Gas

90+

countries

We helped a global leader in oil & gas streamline their logistics ecosystem by bringing 5 regional Control Towers supporting ~90 countries worldwide onto a single orchestration platform

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Perspective

From the start, we’ve sought to change the world for the better by solving some of the most challenging problems in global logistics. Discover our point of view.